Travelers also want to feel more in control of the whole process. They have been quick to adopt the digital solutions that airlines and airports have introduced, from digital boarding passes on smartphones to automated border control gates to biometric identity verification.
This year’s survey found passengers in Latin America were most satisfied with air travel, with 59 percent of those surveyed saying they were happy with their experience. In North America, 56 percent of travelers surveyed were happy, the same percentage as travelers in North Asia. Travelers in Africa were least happy with air travel: Only 40 percent described themselves as satisfied.